Effective Date: 08/15/2017
Agora Lending, a division of Ethos Lending LLC is dedicated to maintaining your trust when handling personal and financial information about you. In doing so, we are committed to protecting the privacy and security of those who access and use our website, agoralending.com, and any of its subdomains or mobile applications.
This Online & Mobile Privacy Practices Statement (“Statement”) describes Agora Lending’s online and mobile privacy practices and applies to anyone who visits our websites, including without limitation our consumer borrower and mortgage broker portal sites, or Agora Lending-branded social media sites or pages, or uses our mobile applications (collectively, “Sites”).
The term “Agora Lending” or “we” or “us” or “our” in this Statement means affiliates or subsidiaries of Agora Lending linking to this Statement.
This Statement pertains only to information collected through your use of our Sites. Information that you provide to Agora Lending when you apply for or obtain a product or service from us to be used primarily for personal, family or household purposes is also governed by a separate notice entitled Agora Lending Privacy and Opt-Out Notice. If you are such an applicant or customer, please refer to that notice for additional information about our privacy practices.
By registering and/or using Agora Lending’s products and services, including our Sites, you expressly authorize and consent to Agora Lending’s collection, aggregation, transfer, and other uses of your information as set forth in this Statement. This includes Agora Lending’s aggregation and use of your personal information for future marketing purposes, such as determining your current and future eligibility for products and services and continued verification of your eligibility for participation in any program offered by Agora Lending or one of its marketing partners, now or in the future.
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INFORMATION WE OBTAIN
When you use our Sites or our mobile applications, we may collect data from you that generally fall into one of two categories:
Personal Information: Personally identifiable information you provide to us such as your name, mailing address, email address, telephone or wireless phone number or other information that identifies you. You may provide certain financial information to us through our Sites for the purpose of considering an extension of credit to you and extending credit to you which is personally identifiable information.
Online/Mobile Activity Data: Data such as your IP address, your browser type and language, and your display/screen settings; data about how you use our Sites and how you interact with our Sites; data about your mobile device; geolocation data; social media preferences and other social media data; and other data that may be aggregated and/or de-identified (information that doesn’t identify individual consumers/customers).
HOW WE COLLECT INFORMATION
When You Use or Visit Our Sites
Agora Lending may collect information about you when you browse our website or use our online services. We may collect Personal Information when you voluntarily provide it to us through forms on our website or in our mobile applications, mortgage loan applications and login pages for access to our Sites.
When You Use Our Mobile Apps
Additionally, Agora Lending may collect Online/Mobile Activity Data when you access our mobile applications or use the browser on your mobile device to access our Sites. For example, if you have enabled location services on your mobile device, we may collect geolocation data from your device.
When You Use Our Social Media Pages
HOW WE USE INFORMATION
- to enable you to apply for Agora Lending products or services
- to enable you to use online tools or perform certain online transactions
- to verify your identity and/or location to allow access to your accounts, conduct online transactions and assist us in taking data security precautions and to engage in fraud prevention/detection
- for business purposes, including data analysis, to improve, personalize, optimize your website browsing and mobile application experiences by examining which parts of our website you visit or which aspect of our mobile applications you find most useful, and to improve existing or develop new products and services
- to comply with federal, state or local laws; civil, criminal or regulatory investigations; or other legal requirements
- to share with companies within the Agora Lending family, and with trusted third parties who are contractually obligated to keep such information confidential and to use it only to provide the services we have asked them to perform (For a description of how Agora Lending may share information collected from consumers who have applied for or obtained a consumer product or service from us, please refer to the Agora Lending Privacy and Opt-Out Notice).
MANAGING YOUR ONLINE AND MOBILE PREFERENCES
You provide Personal Information to us on a voluntary basis and are not required to provide it in order to browse our Sites. If you provide us with Personal Information to obtain a consumer product or service from us, our Agora Lending Privacy and Opt Out Notice will govern how we share your Personal Information with our affiliates and third parties and will enable you to opt out of certain types of sharing.
Online Tracking & Advertising on our Sites or Apps
As you access our online services over time, cookies and similar technologies such as web beacons allow us to collect information such as browser type, pages visited, preferences, and your relationship with us. Agora Lending may customize content for our products and services on the Sites or mobile apps we own. In order to make the content as informative and useful as possible, we may use information about your relationship with us. Currently, for online advertising purposes, our website does not respond to browser “do not track” signals, but these signals may be used for fraud prevention. However, if you choose, you can set your website browser to inform you when cookies are sent or you may choose not to accept cookies. Your decision not to accept cookies could limit access to some of the services and offers that are available on our Sites. For example, your device may not be recognized when you visit our website and, if you are an existing customer, you may need to answer challenge questions each time you log on.
If we send you an email advertisement, it will include instructions on how to opt out of receiving such emails in the future. If you are a customer and you elect to opt out of receiving email advertisements, we may still send you emails about your account relationships with us. To opt out of receiving email advertisements, you may submit your request at firstname.lastname@example.org. If your name was previously selected for any of our upcoming email offers, it is possible for you to receive information from Agora Lending up to 10 business days after your request has been submitted.
If you receive an email that claims to be from us but you are not sure, or if you think it is suspicious, do not click on any of the links in the e-mail. Instead forward it to us at email@example.com then delete it.
UPDATING YOUR INFORMATION
Keeping your account information up-to-date is very important. You may review, or update certain account information by logging into your account online. If you cannot change the incorrect information online, or you prefer to request changes offline, please use the Contact Us option on our site, or call or write to us using the contact information listed on your account statements, records, or other account materials.
PROTECTING CHILDREN'S ONLINE PRIVACY
Agora Lending encourages protection of children’s information on the internet. We do not intentionally collect personal information from children under 13 on our Sites without first obtaining consent from their parents or legal guardians. For more information about the Children’s Online Privacy Protection Act (COPPA) please refer to the FTC’s website at http://www.business.ftc.gov/privacy-and-security/children%27s-privacy.
YOUR CALIFORNIA PRIVACY RIGHTS
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to prevent disclosure of their personal information and request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.
At Agora Lending, we make your safety and security a top priority and are committed to protecting your personal and financial information. If we collect identifying information from you, we will protect that information with controls based upon recognized security standards, regulations, and industry-based best practices.
Agora Lending maintains customer authentication procedures to protect your personal information and account from identity theft. These procedures are for your protection. If you suspect a website is pretending to be an Agora Lending website (also known as “spoofing”) do not enter personal information but instead contact us in a branch or through a phone number you know is associated with your account at Agora Lending, or by emailing firstname.lastname@example.org.
CHANGES TO THIS STATEMENT
This Statement describes Agora Lending’s current online privacy practices. Agora Lending may change its online privacy practices in the future and we may revise this Statement to reflect material changes.
HOW TO CONTACT US
If you have any questions or concerns about this Policy, please contact us by e-mail at email@example.com, by calling our toll free telephone number (855) 466-7232 during our operating hours from 8:00 AM to 5:00 PM PST, or write to us at:
222 Kearny Street, Suite 650
San Francisco, CA 94108
|FACTS||WHAT DOES AGORA LENDINGSM |
DO WITH YOUR PERSONAL INFORMATION?
|Why?||Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.|
|What?||The types of personal information we collect and share depend on the product or service you have with us. This information can include: |
|How?||All financial companies need to share customer personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customer’s personal information; the reasons Agora Lending, a division of Ethos Lending LLC chooses to share; and whether you can limit this sharing.|
|Reasons we can share your personal information||Does Agora Lending Share?||Can you limit this sharing?|
|For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus||Yes||No|
|For our marketing purposes – to offer our products and services to you||Yes||No|
|For joint marketing with other financial companies||Yes||No|
|For our affiliates’ everyday business purposes – information about your transactions and experiences||Yes||No|
|For our affiliates’ everyday business purposes – information about your credit worthiness||Yes||Yes|
|For our affiliates to market to you||Yes||Yes|
|For nonaffiliates to market to you||Yes||Yes|
|To limit our sharing||
|Questions?||Call toll-free 855-466-7232 or go to https://agoralending.com/contact-us|
|Who we are|
|Who is providing this notice?||Agora Lending and its affiliated entities, including Ethos Lending Inc. and Kairos Appraisal Services LLC.|
|What we do|
|How does Agora Lending protect my personal information?||To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.|
|How does Agora Lending collect my personal information?||
We collect your personal information, for example, when you
|Why can’t I limit all sharing?||
Federal law gives you the right to limit only
|What happens when I limit sharing for an account I hold jointly with someone else?||Your choices will apply to everyone on your account.|
Companies related by common ownership or control. They can be financial and nonfinancial companies.
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
|Other important information|
|Do Not Call Policy: This notice is the Agora Lending Do Not Call Policy under the Telephone Consumer Protection Act. We do not solicit via telephone numbers listed on the state or federal Do Not Call lists, unless the law requires or allows. Agora Lending employees receive training on how to document and process telephone marketing choices. Consumers who ask not to receive telephone solicitations from Agora Lending will be placed on our Do Not Call list and will not be called in any future campaigns, including those of our affiliates. |
Nevada Residents: We are providing you this notice under state law. You may be placed on our internal Do Not Call List by calling toll-free 855-466-7232. For more information on this Nevada law, contact: Bureau of Consumer Protection,Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702.486.3132; email: BCPINFO@ag.state.nv.us. Agora Lending, 222 Kearny Street Suite 650, San Francisco, CA 94108, or calling us toll-free at 855-466-7232.
Vermont Residents: We will not share information we collect about Vermont residents with companies outside of our family of companies, unless the law requires or allows. For example, we may share information with your consent, to service your accounts or under joint marketing agreements with other financial institutions with which we have joint marketing agreements. We will not share information about your creditworthiness within our family of companies, except with your consent, but we may share information about our transactions or experiences with you within our family of companies without your consent.
California Residents: We will not share information we collect about you with nonaffiliated third parties except as permitted by California law, such as to process your transactions or to maintain your account. We will limit sharing among our family of companies to the extent required by California law.
Telephone Communications: All telephone communications with us or our authorized agents may be monitored or recorded.